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Telephonic Case Management: Call Frequency Secures Relationship with...

Call frequency is a key factor of telephonic case management. Determining the frequency of case management calls is a key parameter of interacting with populations telephonically, advises Jay Hale,...

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Engaging Members in Health Management Post-Discharge with Case Managers,...

"Member engagement is always the challenge, and it is no different for telephonic engagement," states Jay Hale, director of quality improvement and clinical operations at Carolina Behavioral Health...

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3 CM Qualities That Engage Populations in Telephonic Case Management

Beyond scripts and data, there are three qualities that a case manager should possess to successfully engage populations in telephonic case management, says Jay Hale, director of quality improvement...

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6 Strategies Help Stem Hospital Readmissions, Streamline Processes and Care...

Development of post-acute partnerships with home health, skilled nursing facilities (SNFs) and hospice is emerging as a key strategy to stem hospital readmissions, according to new market data from the...

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9 Remote Monitoring Technologies Enhance Telephonic Care Management

From home sensors that monitor daily motion and sleep abnormalities, to video visits using teleconferencing, Humana is doing its best to ensure that the frail elderly can remain at home as long as...

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Transferring Telephonic Skills to Face-to-Face, Embedded Case Management

Because many case managers come from telephonic backgrounds, embedding them in physician practices—an essentially new role—requires the right mix of qualifications and characteristics to handle...

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HINfographic: Making the Connection with Telephonic Case Management – 4 Key...

Telephonic outreach helps to bridge the care divide, supporting and engaging vulnerable and high-risk populations. The optimal length of time to follow members to help manage and maintain life changes...

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Evolution of a Hybrid Embedded Case Management Program

When a typical embedded and telephonic case management program didn’t yield desired results, namely, coordination of quality care for their high-cost, high utilizers with complex, chronic diseases,...

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Caldwell UNC Healthcare Embedded Case Managers Count Outreach, Not Cases

Visibility is the embedded case manager's greatest asset.A frequently sought metric in case management is the optimal case load. However, embedded case managers at Caldwell UNC Healthcare don't count...

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Sentara Home Visits for High-Risk ‘VIPs’ Drive Hybrid Case Management Outcomes

When the Sentara Medical Group evolved to a hybrid embedded case management model in 2012, case managers spent time in the practice, but also managed care through other touch points, including home...

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12 Core Competencies for the Hybrid Embedded RN Care Manager

Core competencies for a registered nurse (RN) are different than those for an RN care manager, says Mary M. Morin, RN, NEA-BC, RN-BC, vice president, nurse executive with Sentara Medical Group. When...

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5 Trends in Chronic Care Management by Physician Practices

One hundred percent of physician practices rely on face-to-face and telephonic visits to administer chronic care management (CCM) services, according to respondents to the Healthcare Intelligence...

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